Terms & Conditions
Last Updated: February 24, 2026
1. Introduction
Welcome to LaceLink. These Terms and Conditions ("Terms") govern your access to and use of the LaceLink mobile application, desktop web application, and website at lacelink.co.uk (together, the "Platform"), operated by LaceLink ("we", "us", or "our").
By creating an account or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Platform.
2. About LaceLink
LaceLink is a marketplace and business management platform designed for the bridal alteration industry. The Platform enables:
- Seamstresses to manage their clients, appointments, invoicing, communications, portfolios, and public profiles
- Clients (Brides) to find, connect with, and communicate with trusted seamstresses for bridal alterations
- Boutiques to manage their bridal operations and connect with seamstresses (coming soon)
LaceLink acts as a technology platform. We facilitate connections between seamstresses and clients but are not a party to any agreement for alteration services between them.
3. Eligibility and Account Registration
3.1 Eligibility
To use the Platform you must:
- Be at least 18 years of age
- Have the legal capacity to enter into a binding agreement
- Not have been previously suspended or removed from the Platform
3.2 Account Types
When registering, you must select an account type that accurately reflects your role:
- Seamstress: For professional bridal seamstresses and alteration specialists offering services
- Client: For brides and customers seeking alteration services
- Boutique: For bridal boutique businesses (subject to availability)
3.3 Account Security
- You are responsible for maintaining the confidentiality of your login credentials
- You must provide accurate, current, and complete information during registration
- You must notify us immediately of any unauthorised use of your account at support@lacelink.co.uk
- You are responsible for all activity that occurs under your account
3.4 Email Verification
You must verify your email address to complete registration. We will send a confirmation email containing a verification link. Your account functionality may be limited until your email is verified.
4. Acceptable Use
When using the Platform, you agree not to:
- Use the Platform for any unlawful purpose or in violation of any applicable laws or regulations
- Impersonate any person or entity, or falsely state or misrepresent your identity, qualifications, or affiliation
- Upload, post, or transmit any content that is defamatory, obscene, abusive, threatening, or otherwise objectionable
- Interfere with or disrupt the Platform, servers, or networks connected to the Platform
- Attempt to gain unauthorised access to any part of the Platform or any systems or networks connected to it
- Use automated scripts, bots, or other means to access the Platform or collect data from it
- Upload malicious code, viruses, or any other harmful technology
- Harvest or collect personal information of other users without their consent
- Use the Platform to send unsolicited commercial messages (spam)
- Post false, misleading, or fraudulent reviews or portfolio content
5. Seamstress Responsibilities
If you register as a Seamstress, you additionally agree to the following:
- You are a professional providing alteration services in your own capacity and are solely responsible for the quality of your work
- Any information you provide about your services, qualifications, pricing, and availability must be accurate and up to date
- You are responsible for managing your own client relationships, including setting and collecting payments, scheduling, and fulfilling alteration work
- You must comply with all applicable laws and regulations related to your profession, including consumer protection laws
- Portfolio images and work examples you upload must be your own original work or work you have permission to display
- You must handle all client data you access through the Platform in accordance with applicable data protection laws, including the UK GDPR
6. Client Responsibilities
If you register as a Client, you additionally agree to the following:
- Any agreement for alteration services is between you and the seamstress directly — LaceLink is not a party to such agreements
- You are responsible for providing accurate measurements, dress details, and other information requested by your seamstress
- Reviews and ratings you submit must be honest, fair, and based on your genuine experience
- You must not use the Platform to harass, abuse, or make fraudulent claims against seamstresses
7. Intellectual Property
7.1 Our Intellectual Property
The Platform, including its design, branding, software, text, graphics, and other content (excluding user-generated content), is owned by or licensed to LaceLink and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any part of the Platform without our prior written consent.
7.2 Your Content
You retain ownership of all content you upload to the Platform, including profile information, portfolio images, reviews, and messages. By uploading content, you grant LaceLink a non-exclusive, worldwide, royalty-free licence to use, display, reproduce, and distribute that content solely for the purpose of operating and promoting the Platform.
You represent and warrant that you have all necessary rights to the content you upload and that it does not infringe the intellectual property rights of any third party.
8. Fees and Payments
We reserve the right to introduce paid features or subscription plans in the future. If we do, we will provide reasonable advance notice and any paid features will be clearly identified before you are charged. Existing free features will remain available.
LaceLink does not process payments between seamstresses and clients. Any financial transactions for alteration services are conducted directly between the parties involved, and LaceLink bears no responsibility for such transactions.
9. Data Protection and Privacy
We are committed to protecting your personal data. Our collection, use, and storage of personal information is governed by our Privacy Policy, which forms part of these Terms.
Key points include:
- We process your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018
- We never sell your personal information to third parties
- You have the right to access, correct, and delete your personal data at any time
- You can delete your account and all associated data directly within the app
Seamstresses who store client data through the Platform act as independent data controllers for that data and must comply with their own obligations under applicable data protection legislation.
10. Disclaimers and Limitation of Liability
10.1 Platform Provided "As Is"
The Platform is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
10.2 No Liability for Third-Party Services
LaceLink is a technology platform that connects seamstresses with clients. We do not:
- Endorse, guarantee, or verify the qualifications, quality of work, or reliability of any seamstress on the Platform
- Act as a party to any contract for alteration services
- Bear responsibility for any dispute, loss, damage, or injury arising from alteration services arranged through the Platform
10.3 Limitation of Liability
To the maximum extent permitted by applicable law, LaceLink shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities, arising out of or related to your use of the Platform.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.
11. Termination and Suspension
11.1 Termination by You
You may close your account at any time by using the account deletion feature within the app (Profile > Account Settings > Delete My Account) or by contacting us at support@lacelink.co.uk. Upon deletion, your personal data will be removed in accordance with our Privacy Policy.
11.2 Termination or Suspension by Us
We may suspend or terminate your account if:
- You breach any of these Terms
- We reasonably believe your account poses a security risk or is being used fraudulently
- We are required to do so by law or regulation
- We decide to discontinue the Platform (with reasonable notice)
Where possible, we will provide you with notice and an opportunity to export your data before termination.
12. Indemnification
You agree to indemnify and hold harmless LaceLink and its directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:
- Your use of the Platform
- Your breach of these Terms
- Your violation of any rights of a third party, including intellectual property rights
- Any content you upload, post, or transmit through the Platform
13. Changes to These Terms
We may update these Terms from time to time. When we make material changes:
- We will update the "Last Updated" date at the top of this page
- We will notify you via email or in-app notification for significant changes
- Your continued use of the Platform after changes take effect constitutes acceptance of the revised Terms
If you do not agree with the updated Terms, you should stop using the Platform and close your account.
14. General Provisions
14.1 Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14.2 Severability
If any provision of these Terms is found to be invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
14.3 Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and LaceLink regarding your use of the Platform and supersede any prior agreements.
14.4 No Waiver
Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.
15. Contact Us
If you have any questions about these Terms, please contact us:
Legal Inquiries
Email: support@lacelink.co.uk
Subject Line: Terms & Conditions Inquiry
We will respond to your inquiry within 30 days.
© 2026 LaceLink. All rights reserved.
Elegant solutions for bridal alteration professionals.